Terms of Service

Please read these terms of service carefully before using our services or website.

Last updated: January 2024

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our website or use our services.

2. Services

Frank Martin Site Services provides property maintenance and facilities management services across the North West of England. Our services include but are not limited to:

• Cleaning services
• Plumbing and heating
• Building and renovation
• Roofing
• Grounds maintenance
• Compliance and safety assessments

3. Quotes and Pricing

All quotes provided are free and without obligation. Quotes are valid for 30 days unless otherwise stated. Final pricing may vary based on the actual scope of work discovered during the project. Any changes to the quoted price will be discussed and agreed upon before proceeding.

4. Booking and Cancellation

Once a quote is accepted and work is scheduled:

• Cancellations made with less than 24 hours notice may incur a call-out charge
• We will make reasonable efforts to accommodate rescheduling requests
• Access to the property must be provided at the agreed time

5. Payment Terms

Payment terms will be agreed upon at the time of quotation. For larger projects, staged payments may be required. Payment is due upon completion of work unless otherwise agreed. We accept bank transfer and cash payments.

6. Warranties and Guarantees

We stand behind our workmanship. Specific warranty terms vary by service type and will be detailed in your quote. Any warranty claims must be reported promptly to allow for inspection and rectification.

7. Insurance and Liability

Frank Martin Site Services carries public liability insurance of £5 million. We are Gas Safe registered for all gas-related work. Our liability is limited to the cost of rectifying defective work or, at our discretion, refunding the cost of the affected service.

8. Access and Property

Clients must ensure:

• Safe and clear access to the work area
• Accurate information about the property and any known hazards
• Removal of valuables from work areas
• Appropriate permissions for the work to be carried out

9. Health and Safety

We conduct risk assessments for all work and comply with relevant health and safety legislation. Clients must inform us of any hazards on the property. We reserve the right to refuse or cease work if conditions are unsafe.

10. Intellectual Property

All content on this website, including text, images, and design, is the property of Frank Martin Site Services and is protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission.

11. Website Use

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others. We reserve the right to restrict access to our website at our discretion.

12. Limitation of Liability

To the fullest extent permitted by law, Frank Martin Site Services shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Continued use of our services constitutes acceptance of the modified terms.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Contact Information

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: 07473 065035